Shop employees encounter knife threats and verbal abuse, with over half indicating weekly mistreatment. Campaigns such as Let's Respect Retail and ShopKind Week draw attention to increasing retail abuse. The rise in abuse is linked to a series of incidents recorded across the sector during the fall season.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, praised by Robbie Fowler. Independent retailers grow within Staffordshire's shopping centre. Retailers are assessing security staffing and education in response. Staff unions demand for additional safeguards as cases increase.